The Punjab Revenue Authority (PRA) has taken a significant step towards enhancing taxpayer experience and addressing grievances by introducing a new Complaint Management System (CMS). This user-friendly portal enables taxpayers to file complaints, track their status, and provide feedback on the resolution process.

Key Features of the New CMS:

• Easy Access: Taxpayers can conveniently access the CMS through the PRA-IRIS portal.
• Filing New Complaints: The system allows taxpayers to file new complaints related to various tax issues.
• Tracking Complaint Status: Taxpayers can track the progress of their complaints and receive updates on the resolution process.
• Feedback Mechanism: The CMS provides a platform for taxpayers to share feedback on the complaint resolution process, allowing the PRA to continuously improve its services.

How to Use the CMS:

1. Log in to the PRA-IRIS Portal: Access the PRA-IRIS portal using your credentials.
2. Access the CMS Portal: Once logged in, navigate to the CMS portal.
3. File a New Complaint: Click on the “File a New Complaint” option and provide the required details.
4. Track Complaint Status: Use the tracking feature to monitor the progress of your complaint.
5. Provide Feedback: Once your complaint is resolved, share your feedback on the resolution process.

By implementing this new CMS, the PRA aims to improve transparency, accountability, and responsiveness in addressing taxpayer concerns. This initiative demonstrates the PRA’s commitment to providing efficient and effective tax services.